Privacy Policy
Your privacy is our priority. We are committed to safeguarding your personal data with transparency and industry-leading security practices.
1. Information We Collect
We collect the following categories of information to provide you with a seamless experience:
a) Information You Provide
- Name, phone number, email address
- Profile photo
- Authentication credentials
- Secure payment details
- Vehicle & driving license details
b) Automatic Collection
- Real-time GPS location data
- Trip details & pick-up/drop-off
- Device details (OS, IP, ID)
- App usage & performance metrics
- Cookies & tracking technologies
c) Third-Party Information
Verification data from government databases, background check agencies, and our payment/affiliate partners.
2. How We Use Your Information
Manage ride-booking services
Match Customers with Drivers
Process payments & invoices
Improve safety & prevent fraud
Communicate trip updates
Comply with legal obligations
We never sell your personal information to third parties.
3. Sharing of Information
Trip Fulfillment
Shared with Drivers/Customers to enable successful ride matching and communication.
Service Providers
Cloud hosting, analytics, and support partners under strict confidentiality agreements.
Legal Compliance
With law enforcement or government authorities as required by Indian Law.
Business Transfers
In case of merger or acquisition, data remains protected under confidentiality.
6. Data Security
We use industry-standard encryption and secure servers. No system is 100% secure, so we advise regular app updates and strong passwords.
5. Data Retention
Data is kept only as long as needed for services or legal requirements, then securely deleted or anonymized.
7. Your Rights
Exercise your rights by emailing us at privacy@alibely.com
Grievance Officer
As per IT Rules 2011, contact our officer for any concerns:
Acceptance
By using Alibely, you acknowledge that you have read and understood this Privacy Policy.